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***Announcement: Welcome to the new Verizon Community! We have merged our Wireless and Fios Communities to bring you the best place to discuss any Verizon product or service, along with all things tech! We have many new features to discuss with you in the coming weeks, but first we want to make sure that all of you who have been active on either of our communities before are able to log in! For many of you, we have been able to merge your Wireless and Fios community accounts so all of your Community contributions are all in one place. If you were active in both communities and you previously used the same My Verizon account to log into both, you’re all set! You will be able to use those same credentials to access the new Community. If one of those accounts was with My Verizon and the other was a Community Member Only account, please use your My Verizon account to log in. Please note that we were only able to merge those accounts that were attributed to the same email address. If you only had one account on either Community, you can log into that account exactly as you have before. For some of our Fios Community members, you may have an issue logging in. If you had an account on the Fios Community and you’re having login issues, please use the Community Member Only login page and use the “Forgot my info” link to reset your password. Once you complete this, you should be able to log in normally. If you continue to have any further issues logging in, please email us at verizon.community.team@verizon.com and we’ll assist you to get you back in the Community! Keep an eye on the Community announcements - we can’t wait to show you what’s in store. The Verizon Community Team
Issue with upgrading my line
Masardan
Newbie

I have been trying to upgrade my line for the past 15 days but no one including the customer service reps have been able to help me.  First order placed on 11/20 was canceled by the rep because of some iasue with system but he didn't cancel the trade-in and that prevented me from re-ordering. Called up the customer care but they were not able to resolve the issue.  Needless to say the promotions expired after a few days.  Tried calling the customer care to place a new order but this time the terms and conditions page had issues.  Tried visiting the Verizon store today but the guy refused to help me and asked me to call customer care.  I have wasted more than 15 hours with customer care at this time with reps bouncing me around to others and I having to repeat the issue again and again.  This is very frustrating and not expected from an organization like Verizon. I expected them to treat all their customers well (especially the ones who have been loyal customers for years).  But I believe as they are getting so much business, customers are just a commodity to them with no value.

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