Loss of service

[mrmoose53]

While on the road my Iphone 8 died and I replaced it with a new Samsung S9. I get home, Reno Nevada area, and I have one bar of service. Im making calls using my home internet wifi.

I live in the vicinity of the Naval Top Gun training base and you would think with all of the Naval Officers and Support Staff here Verizon would provide a better service.

The only alternative is going to T Mobile.  Not one I wish to do.

Help!!

[vzw_customer_support]

mrmoose53 - did you add your new IMEI and SIM Card information to your account already? If so, have you powered off your device since you got home so that you can reconnect to your home tower?

StephannieP_VZW

[bearone21]

how do you connect to your home tower??

[vzw_customer_support]

Powering off the device will reconnect it to the closest tower, bearone21. Did you have issues with your service in this area before?

PedroM_VZW