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Lost connectivity

Recently moved to new home 13 miles away from old home.  No problem for first month with phone service.  Now, though I show full bars, I have NOTHING showing to indicate 4G/LTE connectivity and can't receive phone calls.  Internet working with house wifi.  All updates done and I have tried removing/replacing SIM card.  No change.  Suggestions or time to contact Verizon?

Re: Lost connectivity
Customer Service Rep

JazzyGemma We understand how important it is to have excellent service. We are dedicated to keeping you connected at all times. I'm sorry you're experiencing problems with your service. I certainly want to make sure everything is resolved for you. Let’s take a closer look. Where is this happening (zip code)? Do you have this same service difficulty in other locations as well? Is this indoors/outdoors? Please share details; we are here to help. To help improve your service at home I would strongly recommend activating Wi-Fi Calling. Please visit our “Wi-Fi Calling FAQs” page refer to # 1 under the “General Information” section for additional information. To activate “Wi-Fi Calling” please go to Settings > Advanced Calling and Activate Wi-Fi Calling. Please visit and follow the steps.



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