Lost connectivity

[JazzyGemma]

Recently moved to new home 13 miles away from old home.  No problem for first month with phone service.  Now, though I show full bars, I have NOTHING showing to indicate 4G/LTE connectivity and can't receive phone calls.  Internet working with house wifi.  All updates done and I have tried removing/replacing SIM card.  No change.  Suggestions or time to contact Verizon?

[vzw_customer_support]

JazzyGemma We understand how important it is to have excellent service. We are dedicated to keeping you connected at all times. I'm sorry you're experiencing problems with your service. I certainly want to make sure everything is resolved for you. Let’s take a closer look. Where is this happening (zip code)? Do you have this same service difficulty in other locations as well? Is this indoors/outdoors? Please share details; we are here to help. To help improve your service at home I would strongly recommend activating Wi-Fi Calling. Please visit our “Wi-Fi Calling FAQs” page http://vz.to/2qRPzjH refer to # 1 under the “General Information” section for additional information. To activate “Wi-Fi Calling” please go to Settings > Advanced Calling and Activate Wi-Fi Calling. Please visit http://vz.to/2w63icM and follow the steps.

EvelynR_VZW

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