Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
Lost my pictures on my last update a few minutes ago Galaxy 8 Help!
Tide-one-on
Newbie

My phone just updated and I have lost about 2000 pictures. Would have liked to have been warned. Any chance to get them back? Where did they go?

Labels (1)
0 Likes
Re: Lost my pictures on my last update a few minutes ago Galaxy 8 Help!
Yopis
Newbie

Same thing happened on S9 plus.

 

Updated to Android Q now gallery crashed pictures gone. Camera crashes play store crashes. 

0 Likes
Re: Lost my pictures on my last update a few minutes ago Galaxy 8 Help!
vzw_customer_support
Customer Support

We know how important pictures are, and we would be happy to review your options for getting them back. Did you by any chance have them backed up to a cloud service?CourtneyM_VZW

0 Likes
Re: Lost my pictures on my last update a few minutes ago Galaxy 8 Help!
Klue
Master

Two very important things to do prior to your next update:

1. Set up you phone to not allow automatic updates. You will still get the updates, but you decide date and time to install it.

2. Before you install the update, remove the SD card from the phone.

0 Likes
Re: Lost my pictures on my last update a few minutes ago Galaxy 8 Help!
vzw_customer_support
Customer Support

We are concerned to learn that you lost your pictures after the update, and appreciate the feedback provided. We suggest you to have different options to back-up your device information. Please take a moment to review Verizon Cloud information in the link below:

 

https://www.verizonwireless.com/support/verizon-cloud-faqs/

 

MariaV_VZW

0 Likes