Messaging and Uppercase

[deheidler]

Verizon Samsung s7 switching to all uppercase in Messaging without requesting??

[vzw_customer_support]

Hello deheidler,

We always want to ensure you are able to use your phone exactly they way you want to. Can you please clarify what exactly is going on?

ChristopherM_VZW

[deheidler]

yes, when typing a message it automatically switches to upper case. 

[vzw_customer_support]

Thanks for that clarifying detail, deheidler. Are you using the Samsung Message app or Verizon Message+ app? Can you advise which keyboard you're using (Samsung Keyboard, Gboard, one that was downloaded from Play Store) and have you tried force stopping it? Also, does this occur with every message?

EbonyR_VZW

[deheidler]

Verizon Message App

Samsung Keyboard

not sure what "force stopping" is

and yes it occurs every time, not every word in caps but occasionally all words, that fact varies

[yyhk123]

what is your software version? (settings -> about -> software -> last 4 baseband)

also does it only happen on message+ app? if so, what is the message+ app version?