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Missing Galaxy apps after updating to 4.4.4
lashybear
Enthusiast

After I did the update I noticed that I no longer had the samsung app or galaxy apps as i believe it is called now. anyone else have this issue or know how to fix it?

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1 Solution

Correct Answers
Re: Missing Galaxy apps after updating to 4.4.4
stargazer72460
Specialist

I had the same problem and here is the solution that I used.

Using the stock Internet browser (not Google Chrome), enter the address apps.samsung.com

About midway down the page you will see a button labeled Download Samsung GALAXY Apps, press the button

You are given two ways to download to your phone and two ways to download to your tablet

I tried the Reinstall Phone button and it didn't work, but the Phone button did

Pull down you Notification screen, when you see Download complete, click on it to install the app.

View solution in original post

Re: Missing Galaxy apps after updating to 4.4.4
vzw_customer_support
Customer Support

lashybear we'll figure this out! To clarify, what types of activities did you complete using the Galaxy/Samsung app?

AshleyS_VZW
Follow us on Twitter @VZWSupport

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Re: Missing Galaxy apps after updating to 4.4.4
lashybear
Enthusiast

I used the Samsung app store to download apps and to keep up with reviews on certain apps.I still have the Playstation but I no longer have the Samsung app store or the galaxy app store as I believe it's called now

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Re: Missing Galaxy apps after updating to 4.4.4
tikibar1
Super User
Super User

Have you tried:

apps > menu > GALAXY Essentials

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Re: Missing Galaxy apps after updating to 4.4.4
lashybear
Enthusiast

Do I do that on the computer..like where would I search for it? I looked in the applications from the setting menu and can't find it

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Re: Missing Galaxy apps after updating to 4.4.4
tikibar1
Super User
Super User

On the phone.  Assuming it's like other Galaxy phones, i.e., open the apps drawer, tap the menu button (the three vertical dots in the upper right-hand corner), tap GALAXY Essentials.

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Re: Missing Galaxy apps after updating to 4.4.4
lashybear
Enthusiast

No my phone don't seen to be set up like that but I'll see if I can find that

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Re: Missing Galaxy apps after updating to 4.4.4
stargazer72460
Specialist

I had the same problem and here is the solution that I used.

Using the stock Internet browser (not Google Chrome), enter the address apps.samsung.com

About midway down the page you will see a button labeled Download Samsung GALAXY Apps, press the button

You are given two ways to download to your phone and two ways to download to your tablet

I tried the Reinstall Phone button and it didn't work, but the Phone button did

Pull down you Notification screen, when you see Download complete, click on it to install the app.

Re: Missing Galaxy apps after updating to 4.4.4
lashybear
Enthusiast

Thanks I'll give this a try

0 Likes
Re: Missing Galaxy apps after updating to 4.4.4
lashybear
Enthusiast

This worked perfectly  thanks again!

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