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Mobile Hotspot Problem

My family and I recently switched to verizon from T mobile, and I'm part of my family's verizon unlimited plan which includes mobile hotspots on our phones.  However, when we try to turn on the mobile hotspots on our phones it keeps saying "To use mobile hotspot, you will need to subscribe to the mobile hotspot service.  Learn more and subscribe to mobile hotspot by visiting myverizon".  When I go the costumer support page on my verizon, they say I'm on an unlimited data plan, but they also say mobile hotspot is not included in our plan.  I don't understand what is going on.  Is there a specific team on Verizon I can contact by email or phone who can help us?  

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Re: Mobile Hotspot Problem
Customer Support

Welcome to the family! Joining the Verizon family is definitely a decision you won't regret! We will be more than happy to help get the mobile hotspot feature enabled on all your devices. We contacted you via a Private Note to continue assisting you!