My Note 4 continuously restarts and must remove battery to stop it.

[ROBODE47]

My Note 4 continuously restarts and must remove battery to stop it. Sometimes screen says hook to computer and update software.

[vzw_customer_support]

ROBODE47,

We always want your device to work reliably and we're happy to help. How long has this been going on or when did the issue begin? Since this started have there been any new apps, app updates, software updates or even physical or water damage to the phone?

AdamG_VZW
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[kathy65793]

Verizon has a program that may help and I think it will work on Note 4.

Did the phone update recently?

Repair Assistant - Software Upgrade Assistant (Samsung) | Verizon Wireless