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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
My Samsung Galaxy Note 3 updated last night and now is stuck in failed boot loop. I have never rooted it (actually had to look up what that was). Anyone have this problem or know how to fix it?
Sundazzed
Newbie

My Samsung Galaxy Note 3 updated last night and now is stuck in failed boot loop. I have never rooted it (actually had to look up what that was).  Anyone have this problem or know how to fix it?

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Re: My Samsung Galaxy Note 3 updated last night and now is stuck in failed boot loop. I have never rooted it (actually had to look up what that was).  Anyone have this problem or know how to fix it?
vzw_customer_support
Customer Support

Sundazzed, I am so sorry to hear about your Galaxy Note 3! I can definitely work to help you get it running again. If you have already tried removing and reinserting the battery, you will need to Hard Reset the device. If your info was not backed up, it may erase the phone, but it's the only thing that can be done if you cannot turn it on. Please follow these steps here to reset. http://vz.to/1AyoCBI  Keep us posted, and let us know if you're able to bring it back on!

Thanks,
MichelleH_VZW
Follow us on Twitter @VZWSupport

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Re: My Samsung Galaxy Note 3 updated last night and now is stuck in failed boot loop. I have never rooted it (actually had to look up what that was).  Anyone have this problem or know how to fix it?
Sundazzed
Newbie

Thanks but after 2 hours and three people from Verizon they couldn't do anything for me but replace the phone with a like new one. Went to the Samsung Experience  store and ten minutes they removed the bad Verizon software update and got everything working for me.

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Re: My Samsung Galaxy Note 3 updated last night and now is stuck in failed boot loop. I have never rooted it (actually had to look up what that was).  Anyone have this problem or know how to fix it?
vzw_customer_support
Customer Support

Sundazzed,

Happy to see that it is now working for you! Thank you for being our valued customer!

BrianP_VZW
Follow Us on Twitter @VZWSupport

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