In the process of starting, the phone freezes. None of the buttons work and I'm unable to turn it off. I've left if alone and it doesn't unfreeze itself. I removed the battery a number of times and left it out for over 10 minutes (read this somewhere). Nothing seems to work. Strangely enough, my son's Motorola Razr started doing the same thing recently too. Any help would be appreciated.
Help is here jan1192! I appreciate all of the information provided to help troubleshoot your equipment concerns. Have you recently downloaded any third party applications? Please try running your phone on safe mode. To run your phone on safe mode click, http://vz.to/1ja4rAJ If your phone is still freezing while running on safe mode, please feel free to reach out to us for further assistance.
Thank You,
MichelleL_VZW
VZW Support
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