My Verizon App Wont Update or Uninstall

[SarahAnderson09]

My Verizon app was malfunctioning - went to Play Store to Update, will not allow - says "something went wrong, try again later" --- for a month now. When I open the app, it says "Help us keep you safe. Update your My Verizon App to ensure it's aligned with our latest security standards" but when I click the "Update" button, it loads - and loads - and loads. It never updates, and never reaches another page. 

Frustrated is a nice word. What's the fix? Don't want to spend hours on with tech support to ask me if I'm calling from the phone with the issue. 

[vzw_customer_support]

Hello, being on top of your service is vital, especially if you are having issues with your My Verizon app. Are you able to access the My Verizon app to manage your service or are you restricted by the notification? Are you connected to the cellular network or a Wi-Fi network when attempting the update? What recent changes have you made? Are you able to update other apps? Aside from the My Verizon app issue, any other problems?  

[acraftylady2]

Try clearing the app cache for the google store and the verizon app.

[Jenn2424]

I have the same issue since December.  I have a ticket out for it through Verizon and its still have not heard anything.  I tried everything.  I can update other apps 

[vzw_customer_support]

We'd like to know more about this issue. Are you able to just uninstall the previous and then reinstall the latest version of the app? - NicholasS_VZW

[acraftylady2]

How would one uninstall the Verizon app because when you hold on it you are not given an unistall option or at least I never have been.   

[9wood]

According to the info on Google store update it was last updated in November yesterday tho I saw a new update didn't get at time tried earlier today and it's gone

[acraftylady2]

Mine is showing Nov 22nd as the last update.  Maybe it was glitch showing an update.

[vzw_customer_support]

acraftylady2, under App info, you should be able to disable it and re-enable it. This will behave the same as if you were to uninstall and reinstall the app.

ScottD_VZW

[acraftylady2]

My app just had an update today and updated fine.  I didn't realize disabling did the same as uninstalling.