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My Verizon Widget on line under Prepaid Plan that is not the primary line
naviator2003
Newbie

Hello, my wife upgraded her phone to a Galaxy S20 plus 5G (the phone is unlocked). She downloaded the My Verizon app and installed the Widget on the homepage. It says "tap to activate". I do this, I login with my credentials (I'm the account holder on a prepaid account; her line is under my login with her own data plan), but I can't find a way to default the data usage shown on the Widget to her data plan; I want to be able to show her data usage on her phone on the Widget icon.

In addition, even after logging in, the icon still says "tap to activate"; it never shows data usage.

Request assistance in resolving this.

 

Labels (1)
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Re: My Verizon Widget on line under Prepaid Plan that is not the primary line
vzw_customer_support
Customer Support

Hi! Please reach out to us on Facebook, Instagram or Twitter for assistance.

*Harley

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Re: My Verizon Widget on line under Prepaid Plan that is not the primary line
naviator2003
Newbie

I do not use any of those programs.

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Re: My Verizon Widget on line under Prepaid Plan that is not the primary line
vzw_customer_support
Customer Support

Hello, naviator2003. We want to ensure you receive the help you need to resolve this issue. We are sending you a Private Note to assist you further.

*Cassie

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