My wife bought it, either Amazon or E Bay, I definitely think it's been altered somehow. It shows that its supposed to be a gold phone, but its not. I'll be trying to get a return.
I have the same problem. The phone has never updated the OS software since 3/2016. Android version is 6.0.1. Auto update is switched on. If I check for updates it get the message: "Service unavailable at this time" Or something like that. How do I get the phone to manually check for updates?