New OS for note8 is horrible

[CHANROB]

Is there a way to uninstall the latest os update for my note8?

[vzw_customer_support]

Oh, gosh! This certainly isn't how we want you to feel about the new update, CHANROB. We want you to love using your phone. While we cannot remove the software, we definitely want to make sure we address any concerns you are currently having. What don't you like about the recent update? Please share details, so we can best assist.

NicoleR_VZW

[kristin_s_1]

My "always on display" in no longer always on display. Where it used to always be displayed on the lock screen, now I have to actually touch the phone to make it light up. Am I missing something in settings that will fix this? This was one of my favorite features of this phone and I want it back! Please tell me there's a way to fix it back like it was before this latest update.

[bearone21]

no

[vzw_customer_support]

Hello Kristin_s_1,

I would be concerned too if certain settings on my phone were changed. We definitely want to help. On your device, please go to Settings >> Lock Screen >> Always On Display. From here, make sure Display Mode is set to "Show Always." Let us know how that works for you.

ChristopherM_VZW

[Tracymonique]

It is horrible!!! My Google assistant barely works since the update. I have to say "OK Google" about 7 or 8 times for the screen to even light up and even then, it takes about 4 more attempts for it to recognize a command!

[Katlin64]

My volume has a mind of its own, my notifications also ping whenever then there is no reason for them, Bixby disconnected himself and since i had to dump apps because  something is now eating my battery hes not returning.  My notification for voice mail is off because i have a ghost pinging it at 3 am. Im catching it updating aps on data and i dont leave my data on nor do i ever set permissions for this.  WTG verizon i hate my phone and the stores here are not usually  helpfull lately. 

[lohilliard]

I hate this update to the point I don't want this phone anymore!!! It has changed everything.  My always on display is no longer on display.  My camera is not taking the clear and great pictures anymore! I'm not getting my pop up notifications from my messages anymore! I hate the new design for the apps! They look childish!!! I shouldn't have done this update!!!! HATE IT!

[vzw_customer_support]

We certainly want you to enjoy using your phone. On occasion, an update changes settings in our phones which causes us to think the phone doesn't work quite right. It sounds like this may be what's happening, here. No worries, we're here to help. You can adjust and manage your notification settings; here: https://www.verizonwireless.com/support/knowledge-base-214199/, enable and adjust your Bixby here: https://www.verizonwireless.com/support/samsung-galaxy-note-8-bixby-voice-getting-started-video/ &https://www.verizonwireless.com/support/samsung-galaxy-note-8-bixby-voice-quick-commands-video/; and managing your Google Play Store application updates, here: https://www.verizonwireless.com/support/knowledge-base-105501/. I am also providing a link for overall support of your Note 8 which includes battery management troubleshooting: https://www.verizonwireless.com/support/samsung-galaxy-note8/. Keep in mind that you can use the phone search option to take you directly to any settings that need to be changed. I know that making these adjustments may be an inconvenience. We hope that the information will at least be helpful and that you will like your phone, again.

TanishaS_VZW

[vzw_customer_support]

Having a phone you love is a must, lohilliard. To clarify, which OS verison are you are running?

DillonY_VZW