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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
New smartphone (Note 4)... old lady (not so smart)
Just-SO
Member

Set up fingerprint scan and has been working great.  Today, phone asks for 'backup password'.  I have entered every password I can think... no good.  Any help/suggestions?!?

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Re: New smartphone (Note 4)... old lady (not so smart)
zellerandy
Sr. Member

Dont lock yourself out.  if you dont remeber what you set up for a apssword phone may need to be reset  i would call custoemr service and get tech support before you lock your phone

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