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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
New smartphone (Note 4)... old lady (not so smart)

Set up fingerprint scan and has been working great.  Today, phone asks for 'backup password'.  I have entered every password I can think... no good.  Any help/suggestions?!?

Re: New smartphone (Note 4)... old lady (not so smart)
Sr. Member

Dont lock yourself out.  if you dont remeber what you set up for a apssword phone may need to be reset  i would call custoemr service and get tech support before you lock your phone