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Newly ported phone not able to send nor receive SMS messages
LSchaffer
Enthusiast

I am not able to send or receive SMS messages. I can send/receive MMS with no problem, but businesses don't use that.  I can't log into my accounts because I can't verify by text, as well as receive important notifications.  I've tried going in to the store 4 times, calling prepaid customer service/tech support, as well as chatting online.  Can someone please help me.  I have a Note 9 that was purchased with USCellular.  My husband has the same type of phone, and he is able to get his messages. 

 

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Re: Newly ported phone not able to send nor receive SMS messages
vzw_customer_support
Customer Support

Thank you for bringing this issue to our attention. We'll be glad to look into this issue further with you. In order to proceed, we'll need to move the conversation into a private note. Be on the lookout for a message from me. *Damien

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