Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
My S21 Ultra suddenly lost all data connectivity. No internet, apps, etc. for over a week now. Somehow not a single person at Verizon can fix or figure out the issue. Steps taken taken so far:
1. Confirm mobile data is on.
2. Restart phone.
3. Reset network settings
4. Remove and reinstall SIM.
5. Factory reset phone...
6. Two trips to Verizon stores to replace the SIM.
That was day one of this amazing fun filled week.
7. Tear two tech ordered the 1st replacement phone.
8. Verizon thought maybe trying a few more SIM cards, nope.
9. Hmm maybe the replacement phone is broke, let's try another replacement. (Highly doubt that'll work and.... nope)
10. Tear two techs patch me through to the new badass "network team". Nope.
Now we are about four or five days in. I'm destroying my client relations, losing revenue, and losing jobs. This mishap has literally cost me thousands.
At this point all THREE of my brand new S21Ultra's are basically bricks, I can't even make or receive phone calls. I'm so angry it's causing tension at home, in return causing more stress.
I'm at a loss and not sure what to do. Store managers, lvl 1 techs, lvl 2 techs, "network work team", customer service, no one can fix their problem.