Not connecting to 5G network

[DieMaster00]

I am in Spartanburg, SC area, using a Samsung S21+. I have been connected to 5G with no issues until past few days, only connects to 4G. Have restarted phone. Have not changed any connection settings. There have been a couple system software updates within the past week or 2. 

[vzw_customer_support]

Hello DieMaster00, We're truly sorry to learn that you've been experiencing signal issues when connecting to 5G. You mentioned that your phone has had a couple of software updates when this issue started. Can you please confirm the current software version of your device: https://www.verizon.com/support/knowledge-base-236198/? 

-Tanisha

[DieMaster00]

Build number is:

SP1A.210812.016.G998USQ5CVI8

Thank you

[vzw_customer_support]

Thanks for getting back to us, we will need to take a closer look. I have sent you a private message.

-Rosie