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Not connecting to 5G network
DieMaster00
Enthusiast

I am in Spartanburg, SC area, using a Samsung S21+. I have been connected to 5G with no issues until past few days, only connects to 4G. Have restarted phone. Have not changed any connection settings. There have been a couple system software updates within the past week or 2. 

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Re: Not connecting to 5G network
vzw_customer_support
Customer Support

Hello DieMaster00, We're truly sorry to learn that you've been experiencing signal issues when connecting to 5G. You mentioned that your phone has had a couple of software updates when this issue started. Can you please confirm the current software version of your device: https://www.verizon.com/support/knowledge-base-236198/

-Tanisha

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Re: Not connecting to 5G network
DieMaster00
Enthusiast

Build number is:

SP1A.210812.016.G998USQ5CVI8

Thank you

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Re: Not connecting to 5G network
vzw_customer_support
Customer Support

Thanks for getting back to us, we will need to take a closer look. I have sent you a private message.

-Rosie

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