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I am in Spartanburg, SC area, using a Samsung S21+. I have been connected to 5G with no issues until past few days, only connects to 4G. Have restarted phone. Have not changed any connection settings. There have been a couple system software updates within the past week or 2.
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Hello DieMaster00, We're truly sorry to learn that you've been experiencing signal issues when connecting to 5G. You mentioned that your phone has had a couple of software updates when this issue started. Can you please confirm the current software version of your device: https://www.verizon.com/support/knowledge-base-236198/?
-Tanisha
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Build number is:
SP1A.210812.016.G998USQ5CVI8
Thank you
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Thanks for getting back to us, we will need to take a closer look. I have sent you a private message.
-Rosie