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Note 4 contact pictures no longer show after the Marshmallow update.
ASA12
Enthusiast

Note 4 contact pictures no longer show after the Marshmallow update.  Pictures are still associates with the contact though.   Any fix or setting adjustments?

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1 Solution

Correct answers
Re: Note 4 contact pictures no longer show after the Marshmallow update.
vzw_customer_support
Customer Support

We certainly want your phone to work as intended, and display those pictures for your contacts ASA12. You indicate that issue started after updating the phone’s software, and my resources show that a factory reset will resolve all post software update issues.


Please do a factory reset as per this link: http://www.verizonwireless.com/support/knowledge-base-121760/
***Very important*** please make sure that you disable Automatic Restore as per this link when you complete the factory reset: http://www.verizonwireless.com/support/knowledge-base-122208/


Keep us posted.


AntonioC_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

View solution in original post

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Re: Note 4 contact pictures no longer show after the Marshmallow update.
ASA12
Enthusiast

Update - Pictures no longer show for an incoming call.

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Re: Note 4 contact pictures no longer show after the Marshmallow update.
vzw_customer_support
Customer Support

We certainly want your phone to work as intended, and display those pictures for your contacts ASA12. You indicate that issue started after updating the phone’s software, and my resources show that a factory reset will resolve all post software update issues.


Please do a factory reset as per this link: http://www.verizonwireless.com/support/knowledge-base-121760/
***Very important*** please make sure that you disable Automatic Restore as per this link when you complete the factory reset: http://www.verizonwireless.com/support/knowledge-base-122208/


Keep us posted.


AntonioC_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Note 4 contact pictures no longer show after the Marshmallow update.
vzw_customer_support
Customer Support

ASA12-

Having your contact pictures to display is certainly a must. Were those pictures saved on your Google account? Was your phone synced to your Google content at set up?


CarmenT_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Note 4 contact pictures no longer show after the Marshmallow update.
ASA12
Enthusiast

yes it is synced to google

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Re: Note 4 contact pictures no longer show after the Marshmallow update.
vzw_customer_support
Customer Support

ASA12


Thank you for these details. Were you able to perform the factory reset? What changes did you observe after?



ChristopherM_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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