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Note 4 locked up during OS installation. How do I fix this?
choff
Newbie

Looking for some advice here regarding updating the operating system on my note 4. I started the process just be fore 4 am and it is still not complete. The little blue bar s not even a quarter of the way across.  I have read you do not want to take the battery out or anything but it has been about 5 hours. Something must have gone wrong. Any advice?

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Re: Note 4 locked up during instalation no progress after almost 5 hours.
vzw_customer_support
Customer Support

Getting your phone up and running is crucial, choff. We're here to provide another solution. Device software can be repaired via this great tool. Here's the link to complete this step. http://vz.to/1N6yVRy
LynnD_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Note 4 locked up during instalation no progress after almost 5 hours.
vzw_customer_support
Customer Support

Getting your phone up and running is crucial, choff. We're here to provide another solution. Device software can be repaired via this great tool. Here's the link to complete this step. http://vz.to/1N6yVRy
LynnD_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!