Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
Note 5 Hotspot shutting off when screen goes to sleep
LEEHAR70
Newbie

Just like the title says, I start my hotspot and I can connect my laptop. When my phone goes to sleep, the hotspot fails and shuts off.

My phone is a Note 5.

Tags (1)
0 Likes
Re: Note 5 Hotspot shutting off when screen goes to sleep
vzw_customer_support
Customer Support

We'd like to assist with this power issue. Is it just the hotspot in use when it powers down? Is the phone heating up beyond a reasonable temperature before powering off? 

TylerK_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

0 Likes