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***Announcement: Welcome to the new Verizon Community! We have merged our Wireless and Fios Communities to bring you the best place to discuss any Verizon product or service, along with all things tech! We have many new features to discuss with you in the coming weeks, but first we want to make sure that all of you who have been active on either of our communities before are able to log in! For many of you, we have been able to merge your Wireless and Fios community accounts so all of your Community contributions are all in one place. If you were active in both communities and you previously used the same My Verizon account to log into both, you’re all set! You will be able to use those same credentials to access the new Community. If one of those accounts was with My Verizon and the other was a Community Member Only account, please use your My Verizon account to log in. Please note that we were only able to merge those accounts that were attributed to the same email address. If you only had one account on either Community, you can log into that account exactly as you have before. For some of our Fios Community members, you may have an issue logging in. If you had an account on the Fios Community and you’re having login issues, please use the Community Member Only login page and use the “Forgot my info” link to reset your password. Once you complete this, you should be able to log in normally. If you continue to have any further issues logging in, please email us at and we’ll assist you to get you back in the Community! Keep an eye on the Community announcements - we can’t wait to show you what’s in store. The Verizon Community Team
Note 7 swap hassle


I am a Note 7 owner, the 2nd device that was released that was supposed to be fixed.  I went onto Verizon to begin the swap process.  I selected the Pixel XL as my new device to swap to.  At the checkout it said I needed to pay $75 up front.  I didn't think that sounded right, I shouldn't be paying anything up front.  So I started a verizon Chat and they said I needed to pay the upgrade of $20 and tax which is where $75 came from.  I told them I don't think that is right that I had to pay that money for a device that could potentially kill me and others that this should be a free swap over assuming I am swapping to a phone that is of equal or lesser value in cost.  They said they couldn't do anything about that I would need to pay the upfront cost to trade in my Note 7.  That really made me mad and I closed the page out.  Is there a way to turn this device in and not have to pay additional money?  That doesn't seem right to me... I pay tax and upgrade fees for both devices?!

Re: Note 7 swap hassle

I read that after you trade in the Note 7, do the swap and pay the taxes on the new device, they will refund you the taxes you paid on the Note 7. You will have to pay the price difference in phones, which I'm sure isn't shocking. Verizon pays sales taxes to the state so they have to collect and show accurate accountability.

Re: Note 7 swap hassle
Verizon Employee

Thank you for reaching out to us, CAROLMEREL. Your safety is a top priority to us and we definitely want to make sure all charges are understood with your upgrade. When you exchange for a new device, you would be billed for the taxes on the device up front on the new phone. Once your original phone is returned, you will receive credit for any taxes billed on the original phone. There is normally a restocking fee of $35.00 to exchange, but this is being waived due to the circumstances. You can learn more here about exchanges, We hope this clears up any concerns you had with charges.


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