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***Announcement: Welcome to the new Verizon Community! We have merged our Wireless and Fios Communities to bring you the best place to discuss any Verizon product or service, along with all things tech! We have many new features to discuss with you in the coming weeks, but first we want to make sure that all of you who have been active on either of our communities before are able to log in! For many of you, we have been able to merge your Wireless and Fios community accounts so all of your Community contributions are all in one place. If you were active in both communities and you previously used the same My Verizon account to log into both, you’re all set! You will be able to use those same credentials to access the new Community. If one of those accounts was with My Verizon and the other was a Community Member Only account, please use your My Verizon account to log in. Please note that we were only able to merge those accounts that were attributed to the same email address. If you only had one account on either Community, you can log into that account exactly as you have before. For some of our Fios Community members, you may have an issue logging in. If you had an account on the Fios Community and you’re having login issues, please use the Community Member Only login page and use the “Forgot my info” link to reset your password. Once you complete this, you should be able to log in normally. If you continue to have any further issues logging in, please email us at verizon.community.team@verizon.com and we’ll assist you to get you back in the Community! Keep an eye on the Community announcements - we can’t wait to show you what’s in store. The Verizon Community Team
Now I have the charger issue also
budone
Super User
Super User

Yep, the dreaded, " Please use the original charger" comment is now appearing without the phone ever charging. (So the phone is recognizing the chargeR Which is the original one) This KK update really has played havoc with this device

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Re: Now I have the charger issue also
vzw_customer_support
Customer Support

Hi budone - Let's bring back the device you have grown to love! Does the notification appear when using a certain app or process? To confirm the port shows no physical or liquid damage? When connecting the original charger does the error ever come up?


Thank you,

YaleK_VZW
Follow us on Twitter @VZWsupport

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Re: Now I have the charger issue also
budone
Super User
Super User

There is not any water damage or corrosion. I have been receiving the message about having to use the original charger since the KitKat update, but the phone would charge. As of Saturday, when I plug in the ORIGINAL charger, the charging light does not light up, just the screen with the , use the original charger for a faster charge.

The device will not charge via a USB connection with my laptop. In fact the two will not communicate at all via a USB CONNECTION NOW. I have to use my car charger which only plugs into, half of the charging port.

If I use an aftermarket charger which again only uses half of the charging port, the device will charge, but it is very slow, just like the car charger.m

Sent from my iPad

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Re: Now I have the charger issue also
deltabond
Enthusiast

Mine was doing that, after the KK 4.4.2 update.  I got a replacement phone, and the charger was still doing it... so... I now use my husband's charger for his RAZR M.  It doesn't plug into both sides of the charger port, but it charges the phone just fine.

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Re: Now I have the charger issue also
Ann154
Super User
Super User

Budone,

Have you tried the "dreaded" factory reset to see if that helps?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Now I have the charger issue also
deltabond
Enthusiast


For the record, Ann154, even though you weren't asking me specifically.. I did the factory reset, and the charger still did it.  Verizon customer service said that if I take it in to a store, they'd replace it for free.  I haven't done that yet, though.  Still using the other charger.

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Re: Now I have the charger issue also
Ann154
Super User
Super User

deltabond wrote:


For the record, Ann154, even though you weren't asking me specifically.. I did the factory reset, and the charger still did it.  Verizon customer service said that if I take it in to a store, they'd replace it for free.  I haven't done that yet, though.  Still using the other charger.

Are you referring to having the phone or the charger replaced in the store for free?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Now I have the charger issue also
aj_ghimire
Newbie

I have a similar problem too where it tells me to connect to the "original" charger because the battery isn't charging as fast as it should (apparently) and some mornings I wake up where the battery is only charged up to like 80% and I have to plug the charge out and in again for it to start charging.

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Re: Now I have the charger issue also
budone
Super User
Super User

Not yet, but I have thought about it

Sent from my iPad

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