Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu
Os update

Why is the os up te failing but says it was successful, and then asks me to update to the latest, I've done this over ten times GRRRR

Re: Os update
Customer Service Rep

That would be annoying. When there is an issue with an OS update, the best option is usually to back up your data and perform a factory data reset. This will automatically bring your device to the most current OS. 



Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!