You are incorrect. I pre-ordered the note 7. There was NO upgrade fee. Verizon started the upgrade fee at later time. I believe with the release of the iPhone 7 is when they implemented the new fee.
I did not pay an upgrade fee for the Note 7. I understand taxes have to be paid, but Verizon could issue immediate refund of the difference as the sales tax was more for the Note 7 than the replacement I am getting. So I am paying taxes twice, but Verizon states that I will get refunded the taxes for the Note 7. They are making this too painful for their customers.
We are on the scene and eager to help get to the bottom of this in no time. I have sent you a direct message to your community inbox. Please respond there so we can provide more personalized support.
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RonPhone123, we definitely understand where you're coming from. This has been a frustrating recall for everyone. When you upgrade from this point, it is being handled as a regular upgrade. Then we are refunding all costs associated with the Note 7 purchase once the return has been handled. Please let us know if you have any additional questions.
I was directed from a retailer to go to the corporate store in Cambridge Ma because the retailer didn't have any s7e. So I went corporate store and they refused to take the phone stating returns are done via online only and I should have been told this. I told them I've been told by two different reps online and I was directed by retailer that I could go to the store but they didn't' care that was a rep and a manager refusing to take this thing back.
So you're charging customers to be able to get rid of a phone that the US Consumer Product Safety Commission has deemed as dangerous? And how will this payment of faxes be refunded? Let me guess: as a bill credit. What about the people that can't afford up front fees? I'll tell you. They're stuck with a dangerous phone. I've already emailed the US Consumer Product Safety Commission to let them know about how difficult Verizon is making this. Verizon should be ashamed that they are leaving these phones in people's hands until they pay taxes. Friggin ridiculous.
I assure you that we want nothing more than to make this recall process as simple as possible for you, mehaffb. Let's make sure we get you the correct details for returning the device to our store locations.
You can upgrade to a different device at out store locations at this time. The return will be processed as an upgrade and return. You do also have the ability to upgrade using our online MyVerizon service. I have included additional details here for you Samsung Galaxy Note7 Recall Exchange FAQs | Verizon Wireless . Please reach back out to us at your earliest convenience with any questions or concerns you may have and we will be ready to help.
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
pmbsmh1997, we want this to be a smooth experienc when exchanging the Note 7. The upgrade fee will be credited back for the Note7 and the new device.
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!