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Please help.
reaghanhunt
Newbie

Please help. I've had the galaxy note 4 for 5 days, I dropped it on a CARPET and half the screen went white, touch screen not working, only works with stylus. The white half is now turning purple. I have had this phone for 5 DAYS. frustrated. please help.

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Correct answers
Re: Please help.
dilbertaz
Specialist

Does it show any signs of external damage? 

If it was really just dropped on carpet this shouldn't have happened unless it was thin carpet with concrete beneath?

Do you have insurance (you have 30 days to get it from purchase date).

Make sure you have insurance and take it to a Verizon (corporate) store and see what they say.

View solution in original post

Re: Please help.
dilbertaz
Specialist

Does it show any signs of external damage? 

If it was really just dropped on carpet this shouldn't have happened unless it was thin carpet with concrete beneath?

Do you have insurance (you have 30 days to get it from purchase date).

Make sure you have insurance and take it to a Verizon (corporate) store and see what they say.