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Poor signal strength on Galaxy S7
RICKUH95
Newbie

I have intermittent signal strength on my Galaxy S7 at my house for phone calls.  Sometimes it's OK, other times terrible. It's never good.  The other Verizon phones in my household have no problems: Galaxy S5, Note 5 and Galaxy J3.  Sometimes if I move around the house or get closer to a window it will be better. I live in 84117, which should have strong coverage, especially since the other phones don't have a problem.

Suggestions?

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Re: Poor signal strength on Galaxy S7
vzw_customer_support
Customer Support

RICKUH95, it’s so critical to have perfect service at home.  Does this happen indoors and outdoors?  Is this occurring in any other locations besides your home?  What happens with your calling, texting, and data?  Are you using WiFi calling or HD voice at home ?  Please power the phone off, remove SIM card, and then reinsert the SIM card:

http://spr.ly/65868qAOr

http://spr.ly/65898qAOV

If your signal does not improve, please reset your network settings:

http://spr.ly/65828qAOk

SeanC_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Poor signal strength on Galaxy S7
RICKUH95
Newbie

I did all of that. The signal strength is still 2 bars, which is what it was before I did that.  I'll see if it's any better in the next few days.

Usually indoors and will often get better if I move around the house - for example, family room/kitchen is better than my office (which is a problem because I work at home).

Texting is fine, data signal is usually OK, but sometimes switches to 3G.  Calling is consistently a problem.

Not using WiFi calling. I don't know what HD voice is.

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Re: Poor signal strength on Galaxy S7
Elements
Specialist

HD voice is called Advanced Calling on the Galaxy phones. You'll usually want it on, but in some rare cases, turning it off may improve signal stability for you.

Re: Poor signal strength on Galaxy S7
jrh4054
Specialist

If you use wifi calling, the signal strength makes no difference.  I had a weak signal at home, and got a Network Extender from VZW, which solved the signal problem.  But, with the advent of wifi calling, I no longer even need the extender.

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Re: Poor signal strength on Galaxy S7
vzw_customer_support
Customer Support

RICKUH95, thank you for your patience and for providing the details regarding the problems you are having.  You are correct when you say your other phones are working then you should be having the same good experience.  This also leaves me to believe that we need to troubleshoot your phone. Follow this link for more information on HD Calling: http://vz.to/2tcM2y3  (See #1 for details on how to improve your indoor service) 

RalphT_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Poor signal strength on Galaxy S7
RICKUH95
Newbie

RalphT_VZW,

I followed the instructions on the HD Calling link, but my "Activate Advanced Calling" is grayed out and I can't click on it. 

Advanced calling is On for HD Voice and Video Calling

Activate Wi-Fi Calling is not activated.

I then went to my account Get Products and it says that I already have HD Voice on my phone.

I am trying turning off HD Voice per the instructions under Troubleshooting.

"I noticed an increase in dropped calls or other audio quality issues since adding HD Voice. What should I do?  

HD Voice is a first-generation service based on new technology that will improve over time. While the new technology enables exciting new features, like Video Calling, you may initially notice some differences in your calling experience. As needed, you can turn HD Voice off through your phone's settings."

I'll see if that helps.

Thanks

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Re: Poor signal strength on Galaxy S7
vzw_customer_support
Customer Support

RICKUH95, thank you for trying the troubleshooting steps that we provided, we will pick up where we left off.  The next step will be to have you check the software on your phone, follow the link for instructions: http://vz.to/2bAewvm

After the software has been updated we want you to preform a device health check:  http://vz.to/2bAewvm

RalphT_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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