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Problems with sending texts after switching from Sprint to Verizon

I switched from Sprint to Verizon late October.  There have been many hours of chats with technical agent, a ticket was opened and "resolved" without fixing the issue.  I am able to receive texts, just cannot send them.  I did a factory reset and then was able to send texts.  Then I got the message that the issue was resolved and was no longer able to send texts.  I did another factory reset, then was able to send texts for one night, after turning on the phone in the morning, i was again not able to send texts. Odd thing is I can send a text to a group.  I have tried the verizon messaging app too and was not successful with that.  Really frustrated. Another agent has opened a new ticket today.  I have a feeling this will not be resolved at all.

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Re: Problems with sending texts after switching from Sprint to Verizon
Customer Service Rep

We understand the importance of being able to send text messages and we'll be happy to help. We'd like to ask a few questions to better assist you. Did this issue start since you switched? Did you get a new device with us or using the phone you had with your previous carrier? Did you also port your phone number or getting a new one? - ChristianP_VZW