Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu
Recent update flaws

I updated my phone on March 23, 2018 and I have had nothing but problems with it. The led notification light says it is supposed to be green when I have a new text message on message  but now all my notifications flash blue and I hate it because I depend on that to know the difference between everything. Also when i clear the notifications from the drop down screen it clears all the badges also. Just because i clear all the stuff from there does not mean I want to clear all the badges. I just dont want all the icons up top. Lastly when holding down on the shortcuts on the home screen they took away the ability to go right to the app info from there and clear badges. That was so convenient. Why are you guys making things worse and not better and sending out updates that are flawed. Get you [removed] together Verizon!

Content removed to comply with Verizon Wireless Terms of Service

Re: Recent update flaws
Customer Service Rep

FAWN4797 , 


Software updates, especially when moving to a new version such as 8.0 Oreo, will almost always involve changes to what was in the previous build. These are not created by Verizon, as we only distribute what has been made by Google and refined by Samsung to work with your device. I'm sorry to hear that some of these changes were not aligned with what you preferred on your S8, and we have forwarded your feedback towards the applicable channels.



Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

Re: Recent update flaws
Specialist - Level 3

Fawn4797's comments represent a very common Oreo objection raised in this community in the time since Oreo was broadcast to S8 and S8+ users.  It is definitely something that Google and Samsung need to know about.