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Returning Galaxy S6
larlow416
Newbie

I have a replacement package and a replacement S6, so I can send my S6 that has no display back. However, the display doesn't work so I can nt see to perform a factory reset, turn google off or to perform any functions. Do I just take the sims card out and send it back?

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Re: Returning Galaxy S6
Ann154
Super User
Super User

Is this for an insurance replacement?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Returning Galaxy S6
vzw_customer_support
Customer Service Rep

larlow416,

No worries. I understand your concerns. You won't have to complete a factory reset it the device won't turn on.

 

ErinW_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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