S21 Ultra constantly dropping verizon cell signal

[Stella1100]

My wife and I reluctantly came back to Verizon and have s21 ultra's. Our service is horrible and rarely get 5g. People around me will have 5 bars of 5g and I will have 1 or2 bars of 4g. Dropped calles all the time and Verizon cannot figure it out. I've called dozens of times and spent countless hours and still nothing.  If Verizon cannot figure this out soon we will be paying our phones off early and switching providers..

[vzw_customer_support]

@Stella1100  Thank you for bringing this to our attention, we want to take a closer look with you. Please send us a Private Note. 

*Gen

[Stella1100]

How do I send a private note? 

[KH-OrnEsh]

@Stella1100, 

To send a PM, click on the agent's username and then click sen message.  

 

[vzw_customer_support]

Please send us a Private Note.

*Carla

[vzw_customer_support]

When your device drops calls, or cell signal, it can need to be up dated in the system, or the network needs to be reset on the device. There could be cell site issues in your area as well. *Rhonda