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S5 phone not working to make calls
Momi71
Enthusiast - Level 2
‎05-20-2016 10:01 AM

Keep getting contacts not working when I go to make a call and the keyboards closes. But I can make calls if I go into my contacts list or from my text messages. How fo I fix this

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Re: S5 phone not working to make calls
radgatt
Contributor - Level 2
‎05-20-2016 10:35 AM

Have you tried rebooting the device? Or clearing the cache from the Phone app? That would be done by going into settings and then apps or app manager.

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Re: S5 phone not working to make calls
Momi71
Enthusiast - Level 2
‎05-20-2016 11:15 AM

I've done all of that. It was working earlier in the day and then just stopped.

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Re: S5 phone not working to make calls
vzw_customer_support
Customer Service Rep
‎05-22-2016 10:07 AM

Momi71,

We would never want our customers to have issues like this. What were you doing on your phone prior to this happening? Has there been any recent changes on your phone?

JasperM_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: S5 phone not working to make calls
Momi71
Enthusiast - Level 2
‎05-22-2016 10:21 AM

No recent changes. No new updates. I had made a phone call on it 5 mins

before it stopped making outgoing calls. I went into setting and cleared

the cache , and data and forced it to atop. Then I restarted the phone. It

didn't help. I just keeps telling me contacts not working when I open the

phone app.

On May 22, 2016 1:08 PM, "Verizon Wireless Customer Support" <

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Re: S5 phone not working to make calls
vzw_customer_support
Customer Service Rep
‎05-22-2016 10:34 AM

Thanks for checking on that for us. Please check to see what the current version of the operating system is installed. Go to settings >> about phone >> build number and share with us what is listed there.


ChristopherM_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: S5 phone not working to make calls
Momi71
Enthusiast - Level 2
‎05-23-2016 06:29 PM

LRX21T.G900VVRU2BPB1

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Re: S5 phone not working to make calls
Cbeckham
Enthusiast - Level 1
‎05-23-2016 07:34 PM

Where you able to get your contact application to work?

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Re: S5 phone not working to make calls
Cbeckham
Enthusiast - Level 1
‎05-23-2016 07:35 PM

I'm having the same problem and tried everything you have.

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Re: S5 phone not working to make calls
vzw_customer_support
Customer Service Rep
‎05-25-2016 07:43 PM

Cbeckham, the contact application is definitely something that needs to be working properly. When did this start happening for you? What software version are you running?


MarkP_VZW
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If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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