Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
S7 Edge swollen battery

I thought I had posted this topic in this forum but I cannot find that thread anymore. The short story is that my S7 Edge back separated end of last month. I am sure it was caused by swollen battery. I took it to a corporate store and after some convincing the store manager agreed to have it replaced. He was understanding enough to have the replacement shipped overnight to me at no charge. I received the replacement phone the next morning and started my half day rebuild. Everything worked great. Thank you Verizon Wireless. But this is not a commercial.

My replacement phone had a history and after two days this history carried over to my account and in my case I was hit by a data overage charge. It took some sleuthing with Tech Support to figure out the data metering error, as corporate data metering is NEVER WRONG.

This was sorted out last evening.

Moral: beware of of replacement phone's history of ownership.