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S7 keeps updating
gratyork
Newbie

S7 keeps asking for update, appears to update but on restart the same notice about updating appears.

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Re: S7 keeps updating
bearone21
Legend

it's probably timing out, use wi-fi instead of the network.

Re: S7 keeps updating
vzw_customer_support
Customer Support

gratyork, I apologize for the issues you're having with the software upgrade. Are you using mobile data or a Wi-Fi connection to upgrade the software? Please keep in mind that in order to download the new software the battery level needs to be at 40% if your not charging your device or at 20% if you're charging your device. Do you get a message on the screen saying that the software was downloaded successfully?     

JacobV_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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