Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
S9 Froze during Android 9 Update

My S9 froze during the Andriod 9 update and will not boot up. it keeps trying to install and then rebooting. I also cannot access the stock recovery mode. I have also tried to do a factory reset with the same error while installing afterwards. What can i do now?

Tags (2)
Re: S9 Froze during Android 9 Update
Customer Support

Thank you for reaching out to us! We understand just how important it is to have a working device. Let's dive deeper.  What happens when you plug your phone into a computer via a USB cord?


Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!