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Samsung A51 drops wifi connection, have to restart the wifi
tbaxsal
Newbie
‎12-14-2020 10:23 AM

My wife's Samsung A51 keeps dropping the wifi connection while at home and work. She has to restart the wifi service to re-connect. 

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Re: Samsung A51 drops wifi connection, have to restart the wifi
vzw_customer_support
Customer Service Rep
‎12-16-2020 10:35 AM

tbaxsal, making sure that your wife's device can stay connected to Wi-Fi is a must. Please tell us, does the phone drop connection when it's connected to other Wi-Fi networks?When did this issue start happening? Is the device software fully up to date?

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