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Samsung Galaxy 7 missing video camera feature.
MY_REALTOR
Enthusiast

I don't have any idea what happened to the video camera feature or when it disappeared. My son tried to video chat with me from England while they were having my 9 year old grand daughter's birthday party but I couldn't get the video. They could see me but my screen remained black. The same thing happened the other day while I was at the beach.

How can I get the video feature of my camera back? Since my sons are in the military it upsets me when they video call and I can't see them. Please help me.

Re: Samsung Galaxy 7 missing video camera feature.
kathy65793
Master

Have you gone into connections-advance calling to see what settings are in there?

Re: Samsung Galaxy 7 missing video camera feature.
vzw_customer_support
Customer Support

I understand the importance of getting this working to stay in touch with your sons. We are here to help. Does the front facing camera work when taking photos? Is anything covering the top of the screen such as a case?

 

Alberto_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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