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Samsung Galaxy S5 SW update broke touch screen?
DAVMUE6
Newbie

A SW update was pushed to my Samsung Galaxy S5 this morning and now my screen is not responding to touch commands.  My phone was sitting on my desk in my office all day - no drops, spills, etc.  Just a boring day for the phone, except the screen stopped working.

Is there a way to roll back the sw update?

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Re: Samsung Galaxy S5 SW update broke touch screen?
vzw_customer_support
Customer Support

DAVMUE6, software updates are supposed to enhance your device experience not eliminate them. Allow us to further investigate. Can you please clarify if your device is still functioning correctly such as receiving calls, text and or data? Also, with the touch screen not responding have you tried to restart your device in safe mode? If not, please follow this link to do so http://vz.to/2rkMPij. Please share your results.

SylviaT_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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