Skip to main content
Accessibility Resource Center Skip to main content
Personal Business
Español

Choose your cart

Choose your cart

Get up to $500 when you bring the phone you love. OR get iPhone 13, on us. Online only. With Select 5G Unlimited plans. Ends 1.31. Buy now
end of navigation menu
Ask a question
Correct answers are available for this post.
Samsung S5 can no longer access mobile network - voice and data.
JUDING10
Newbie
‎07-21-2018 09:21 AM

Samsung S5 can no longer access mobile network for voice and data,  It can use WIFI.   During attempt to back up to cloud, received message "Can't connect to cloud. Check SIM card".  Loss of network access was concurrent with battery problems: heating, cycling on and off and draining fast.  Put in new battery and still having fast draining.

0 Likes
Reply
2 Replies
Correct answers are available for this post.
Re: Samsung S5 can no longer access mobile network - voice and data.
bearone21
Legend
‎07-21-2018 09:23 AM

are you getting  message in the top drop-down that the sim card can't be found??

0 Likes
Reply
Correct answers are available for this post.
Re: Samsung S5 can no longer access mobile network - voice and data.
vzw_customer_support
Customer Support
‎07-21-2018 09:55 AM

I know how much I depend on my cell phone JUDING10, I know you do too. Let's get you up and running. Is there any physical or liquid damage to the phone? We will want to access your account, I have sent you a Private Message to begin.

 

Rosanne_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Reply