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Samsung S5 can no longer access mobile network - voice and data.
JUDING10
Newbie

Samsung S5 can no longer access mobile network for voice and data,  It can use WIFI.   During attempt to back up to cloud, received message "Can't connect to cloud. Check SIM card".  Loss of network access was concurrent with battery problems: heating, cycling on and off and draining fast.  Put in new battery and still having fast draining.

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Re: Samsung S5 can no longer access mobile network - voice and data.
bearone21
Legend

are you getting  message in the top drop-down that the sim card can't be found??

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Re: Samsung S5 can no longer access mobile network - voice and data.
vzw_customer_support
Customer Support

I know how much I depend on my cell phone JUDING10, I know you do too. Let's get you up and running. Is there any physical or liquid damage to the phone? We will want to access your account, I have sent you a Private Message to begin.

 

Rosanne_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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