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Samsung S5
gardeningpeggy
Enthusiast

My phone is sporadically refusing to take a charge.  It is not the cord as I have tried with several cords.  I think it is the charging port.

Is there a solution for this?  I, of course, have one more payment on the phone so not looking to upgrade.

Thank you!

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Re: Samsung S5
vzw_customer_support
Customer Support

gardeningpeggy,

 

No one enjoys having a phone they can't charge. I know having your phone function properly is important and I'll be delighted to get this fixed for you. Let's gather some more details. When did this start? Does the phone charge when you use the original manufacturer's charger? Is there any damage to the charging port?

 

Juan_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Samsung S5
bearone21
Legend

the s5 has a unique double charging port &only the original cable works properly.

if you're usb charging, try charging from the wall!

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