Samsung S9 wont unlock with swipe pattern

[tillmez]

HELP!  My phone suddenly does not respond to my unlock swipe pattern.  I cannot access anything in my phone.  I ordered a new phone but will not be able to transfer ANYTHING without being able to unlock my phone.  HOW CAN I OVERIDE THIS?  

[bearone21]

have you re-booted the phone?

[vzw_customer_support]

I'm sorry to hear you are having issues with unlocking your phone, tillmez. I know how important it is to have all your information backed up. As bearone21 recommended, did you try rebooting the phone? Also, is the screen responsive?

GersonG_VZW