Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu
Screen went black after camera use

I was just using my Note to take pictures, and after the screen timed out - It went black and i cannot get it to turn back on. This phone is litterally brand new, not even a week old yet and obviously never been dropped. No matter how many times I pull the battery - it will not turn back on?

Re: Screen went black after camera use
Customer Service Rep

Oh my, I would also be concerned if the screen on my brand new phone went blank. Let's get your phone up and running. Did you recently install any new third party apps or software when the screen went blank? Has your phone been exposed to any water damage?

Thank You,
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!