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Signal Stinks
mantydad77
Newbie
‎09-27-2017 10:57 AM

As of recent. The signal on my S7 edge has become very poor. People on the other side of the line are having trouble hearing. I sit here on my couch with only one bar and occasionally 2. My wife's iPhone is not experiencing the same problem. Suggestions?

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Re: Signal Stinks
Ann154
Super User
Super User
‎09-27-2017 11:36 AM

Zip code? Is this occurring indoors or outside or both?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Signal Stinks
mantydad77
Newbie
‎09-27-2017 04:20 PM

Zip code 54220 and both

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Re: Signal Stinks
jrh4054
Specialist - Level 3
‎09-28-2017 04:43 AM

There may be a problem with your antenna.  Have you called VZW Customer Service?

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Re: Signal Stinks
vzw_customer_support
Customer Service Rep
‎09-29-2017 11:03 AM

mantydad77 -

 

I completely understand the confusion it can cause when someone else next you has service and you don't. There are definitely a few factors that can come into play, so troubleshooting is the best way for us to get to the route cause.

 

How long ago did the issue begin? Did you upgrade your software on the phone or install any new apps? Has the phone been dropped or otherwise damaged?

 

 

EricaC_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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