Sound Quality on Galaxy S8+

[SAS5814]

I recently got my S8+ and the quality of sound when I receive a call is horrible. It is distorted and rattle-ish to the point I can't understand the caller. I did all the online troubleshooting tips and they didn't seem to help. Any suggestions?

[Ann154]

Are you using the HD Voice feature on your line?

[SAS5814]

yes it is on.

[Ann154]

Try turning it off to see if the call quality improves or not.

The other thing to try is reseating the SIM card.

[vzw_customer_support]

That is a great device, we want you to enjoy it fully. When did it start, was it like this from the beginning? What zip code are you in?

RosanneM_VZW

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[SAS5814]

It started in the last week or 2. I'm in 75701

On Jun 2, 2017 5:39 PM, "vzw_customer_support" <forums@verizonwireless.com>

[vzw_customer_support]

SAS5814,

Making sure you have a working device is essential. We appreciate all of your efforts you have taken regarding this matter.  Can you make sure your device has the latest software update?  Also, are you utilizing any form Bluetooth when this is occurring (headset, car)?

SylviaT_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[SAS5814]

It is connected to my galaxy S2 watch. When I use bluetooth sound, like my

car, it is crystal clear.

Scott

[vzw_customer_support]

SAS5814, that's great to hear that it is clear when using Bluetooth. We want to make sure we look into everything to get all calls sounding clear for you though. Do you have a case or any protective covering on your phone?

If so please remove it and test your calls without those types of items.

StevenG_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!