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***Announcement: Welcome to the new Verizon Community! We have merged our Wireless and Fios Communities to bring you the best place to discuss any Verizon product or service, along with all things tech! We have many new features to discuss with you in the coming weeks, but first we want to make sure that all of you who have been active on either of our communities before are able to log in! For many of you, we have been able to merge your Wireless and Fios community accounts so all of your Community contributions are all in one place. If you were active in both communities and you previously used the same My Verizon account to log into both, you’re all set! You will be able to use those same credentials to access the new Community. If one of those accounts was with My Verizon and the other was a Community Member Only account, please use your My Verizon account to log in. Please note that we were only able to merge those accounts that were attributed to the same email address. If you only had one account on either Community, you can log into that account exactly as you have before. For some of our Fios Community members, you may have an issue logging in. If you had an account on the Fios Community and you’re having login issues, please use the Community Member Only login page and use the “Forgot my info” link to reset your password. Once you complete this, you should be able to log in normally. If you continue to have any further issues logging in, please email us at verizon.community.team@verizon.com and we’ll assist you to get you back in the Community! Keep an eye on the Community announcements - we can’t wait to show you what’s in store. The Verizon Community Team
Sound and notifications crashing after lollipop update
darindave
Newbie

After upgrading to lollipop, I cannot access sound and notifications in the settings. Aftrr selecting this option I get a pop-up "unfortunately settimgs has stopped " I've cleared  settings cache and tried a battery pull.

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1 Solution

Correct answers
Re: Sound and notifications crashing after lollipop update
caecilia97
Contributor

You can also try using the Verizon software upgrade and repair tool if you've got a PC to try keeping some of your personal data (like call logs, text messages, contacts) intact:

http://www.verizonwireless.com/support/knowledge-base-80195/

Instructions, including backup and restore of some data, can be found at:

http://www.verizonwireless.com/support/knowledge-base-80201/

View solution in original post

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Re: Sound and notifications crashing after lollipop update
Joe1022
Newbie

I'm having the exact same problem.  I am very frustrated with it as I used Blocking Mode nightly.  Now I can't setup the new Do Not Disturb feature.  So I'm stuck with either all or nothing for sound.  Please fix this ASAP.

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Re: Sound and notifications crashing after lollipop update
jkfields20
Enthusiast

Just upgraded to lollipop this morning, and also experiencing this problem.  Please fix!

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Re: Sound and notifications crashing after lollipop update
darindave
Newbie

I've done a cache partition wipe and the only thing that did was reset all my settings (ie, the bubble popping sound when I type on the screen and now I can't change the dam sound)

The only other thing I can think of doing is a factory reset : (

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Re: Sound and notifications crashing after lollipop update
caecilia97
Contributor

You can also try using the Verizon software upgrade and repair tool if you've got a PC to try keeping some of your personal data (like call logs, text messages, contacts) intact:

http://www.verizonwireless.com/support/knowledge-base-80195/

Instructions, including backup and restore of some data, can be found at:

http://www.verizonwireless.com/support/knowledge-base-80201/

0 Likes
Re: Sound and notifications crashing after lollipop update
jkfields20
Enthusiast
Re: Sound and notifications crashing after lollipop update
BaruchJ45
Newbie

I'm experiencing the same issue since the Lollipop upgrade.

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Re: Sound and notifications crashing after lollipop update
bgshower
Newbie

Surprise...No response from Verizon

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