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***Announcement: Welcome to the new Verizon Community! We have merged our Wireless and Fios Communities to bring you the best place to discuss any Verizon product or service, along with all things tech! We have many new features to discuss with you in the coming weeks, but first we want to make sure that all of you who have been active on either of our communities before are able to log in! For many of you, we have been able to merge your Wireless and Fios community accounts so all of your Community contributions are all in one place. If you were active in both communities and you previously used the same My Verizon account to log into both, you’re all set! You will be able to use those same credentials to access the new Community. If one of those accounts was with My Verizon and the other was a Community Member Only account, please use your My Verizon account to log in. Please note that we were only able to merge those accounts that were attributed to the same email address. If you only had one account on either Community, you can log into that account exactly as you have before. For some of our Fios Community members, you may have an issue logging in. If you had an account on the Fios Community and you’re having login issues, please use the Community Member Only login page and use the “Forgot my info” link to reset your password. Once you complete this, you should be able to log in normally. If you continue to have any further issues logging in, please email us at verizon.community.team@verizon.com and we’ll assist you to get you back in the Community! Keep an eye on the Community announcements - we can’t wait to show you what’s in store. The Verizon Community Team
Text messages not working
Rmw0875
Newbie

TTaking over 30 min to receive text messages and send them, tried a factory reset no help

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Re: Text messages not working
vzw_customer_support
Customer Support
Rmw0875,

That is definitely taking too long to send and receive text messages. When did this problem first start? Does this happen to every number you send to, or just specific numbers? Where is this happening the most? Is this happening on the Samsung Galaxy Note 3?

ChristopherM_VZW

Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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Re: Text messages not working
SerfNuts
Newbie

I'm having a similar problem. I'm not recieving texts when they are sent, it sometimes takes hours to get some. It's intermittent, texts work fine most of the time.

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Re: Text messages not working
vzw_customer_support
Customer Support
SerfNuts lets get that text moving again! Are you always in the same place when this happens? Is it the same time or person each time this happens? Are you using the text app that came with the phone or one from the play store?
BryanS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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Re: Text messages not working
Rmw0875
Newbie

It happens at various times of the day in different areas. Sometimes it is a group text other times just one person.

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Re: Text messages not working
vzw_customer_support
Customer Support
Rmw0875-
We want your messages to flow! It is imperative we gather more information to find a prompt solution. When did this issue start? What type of phone and has it been updated to a new software before issue started? Are you using a third party app or is it the regular SMS that came with the phone? Has there been any recent change with your device as far as activation goes and are you seeing an error message?

CarmenT_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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Re: Text messages not working
Rmw0875
Newbie

I have a galaxy note 3 and have used the stock sms program and Verizon messenger app as well. I was running old kit Kat android and have tried upgrading to lollipop to no avail. I did a factory reset as well. It has been an issue for 3 months. Happens mainly in group texts but now single person ones as well.

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Re: Text messages not working
vzw_customer_support
Customer Support
Thanks so much for the additional information Rmw0875! Just for clarification, did your phone actually complete the update to Lollipop or was the device not able to complete the software update? Are you having issues with both SMS and MMS?

CandiceH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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Re: Text messages not working
Rmw0875
Newbie

Yes it completed the update. I have issues with both but more group text than anything

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Re: Text messages not working
vzw_customer_support
Customer Support

Rmw0875,


I want to make sure you can always rely on your text messages.  We appreciate all the troubleshooitng you have completed. Typically after a factory reset the device should restore back to normal working order.  When you completed the reset, how soon after did you have the issue again?  Do you get any error messages when this occurs?


YareliM_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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