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Text showed up on usage and now it's gone

There was a text showing on my message details under usage in my online account, and then I went to look at it later on my usage and that one was gone. It's Galaxy S20 Ultra. Why would that happen?

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Re: Text showed up on usage and now it's gone
Customer Service Rep

We want to make sure that your device messages are showing as needed. To clarify, was this a text message that you sent to someone or are you referring to just the usage for text messages sent in your online My Verizon account?