Trade in confusion

[annm8565]

I did the trade in your old phone for $400 credit and upgraded my S8s.  I'm not sure I did it correctly. when I was ordering the phones there was something to start a return (presumably for the old phones) but I was very confused on if I had to do that now so I did nothing as the support assistant  I was chatting with had no idea.  Now I need to get the 2 old phone in.  Do I just go to the trade in section and how do I guarantee I get what I was told I would get.  thank you

[vzw_customer_support]

Congrats on your new phone annm8565. We know how important it is to get the best value for your phone. You can start the trade in process via the link below.

https://www.verizon.com/sales/digital/newtradein/landing.html

Let us know if you run into any issues. 

-Kinquana