Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
***Announcement: Welcome to the new Verizon Community! We have merged our Wireless and Fios Communities to bring you the best place to discuss any Verizon product or service, along with all things tech! We have many new features to discuss with you in the coming weeks, but first we want to make sure that all of you who have been active on either of our communities before are able to log in!

Please see the Announcement in the Announcement section under Information Hub.

Unlocked Galaxy S10... MMS and other problems

I bought a Galaxy S10, factory unlocked. The phone performs worse than my Motorola Z2 I had in terms of connection and also will not send MMS. Is this because it is an unlocked phone? I have tried restarting and resetting everything. 

Labels (1)
Re: Unlocked Galaxy S10... MMS and other problems
Customer Support

We are sad to hear that your phone is having an issue with MMS messages, mct601. We are here to help.


Anytime a phone being used with us is not a phone manufactured for our network, there can be certain functions that do not work like they would with phones that are made for us. This can affect calls, text, and data. 


We can certainly help trouble shoot the issue with you, but because the phone is not a Verizon phone may be the reason you are having that issue.


What happens when you try to send an MMS from your phone? Are you using the Messages app or did you download our Message+ app? Is this issue happening even when your phone has a 4G LTE signal and Wi-Fi is turned Off?